What We Record When You Deposit Or Withdraw
When you register, log in from your phone, or send a bKash, Nagad or Rocket transfer, we record the minimum needed to match that transaction to your account: your registered mobile number, wallet reference ID, and the device you used to confirm the OTP. We do
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not store your wallet PIN or app passwords — those stay inside bKash, Nagad or Rocket's own systems, not ours. Session data helps us recognise you when you switch from the app to a browser tab, so your lobby picks up where you left off without
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asking you to log in twice. Support transcripts, if you raise a ticket, are kept only long enough to resolve the query and check back on it if you write in again. How long we can lawfully hold this data, and what rights you can exercise
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over it, depends on your local law and eligible regions — we do not claim a single fixed standard applies to every visitor. If regulation in your region requires a different retention or disclosure approach, that local rule takes priority over our general practice described here.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.